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Standard Tools and Equipment Celebrates 20 Years.

Standard Tools Celebrates 20 years and 20,000 paint booths. Celebrate with us and see how the whole “Paint Booth thing” got started for us at Standard Tools and Equipment. It’s not where you might think.

“When it comes to our people, our products and the customers we serve … we are anything but Standard.”

Happy Birthday Standard Tools and Equipment Co. Continue reading Standard Tools and Equipment Celebrates 20 Years.

CUSTOMER REVIEWS: THE GOOD, THE BAD AND THE SKEPTICAL

Technology has changed how consumers make buying decisions. With social media, Google, and sites like yelp, it is too easy to go online and read what other customers opinions and experiences are. I don’t book a hotel until I check out the customer reviews (and photos) on Trip Advisor or try a new restaurant before seeing what others have to say. It’s extremely helpful to know if a certain restaurant has long wait times or doesn’t accept credit cards. Online reviews can hurt a small business too…. who knows if the two bad customer reviews are the minority and not the case most of the time?

There are people out there that are paid to write glowing reviews for companies or bad customer reviews for competitors. It’s also important to know when to take reviews with a grain of salt. How do you know which to trust? The reality is that people are generally more inclined to write reviews when they are extremely upset. How often have you had a good experience and then took the time to go and write about it for other customers to see? However, when a company does you wrong, or screwed up (like all companies do from time to time), or you just had a bad experience…. the first thing you want to do is let everyone know. Continue reading CUSTOMER REVIEWS: THE GOOD, THE BAD AND THE SKEPTICAL

Putting a Face with the Voice: The Sales and Customer Service Team

As you walk into the Standard Tools and Equipment corporate offices, the entire front hallway is made up of our customer service, sales team and marketing team. It’s a loud and bustling hallway, answering phones and having some fun along the way.

When you call in and talk to our sales and customer service team, have you ever wondered what the voice on the other end of the phone looks like? Our sales and customer service team is made up of some of the most amazing people I have had the pleasure to know and work beside. We wanted to show you a peak inside our sales center…. it’s a fun place to be. Come see us sometime!

The Sales team

 


From Left to Right:

Julie Surprenant: Paint booth rock star. Loves to talk to customers from her home state of Rhode Island or fans of her beloved Red Sox. Her office is covered in Red Sox gear and her son’s beautiful artwork. You can tell from talking to her that she’s not “from around these parts”…. and we love that about her.Julie's desk
Fabiola Martinez: Tools USA and Eagle sales and customer service. Makes the most amazing empanadas that everyone in the office can’t get enough of. Seriously, we beg…. it’s sad and pathetic, but they’re that good. She also covers our Spanish sales line.

Wayne Piner: Eagle Sales, Parts and Customer Service. Loves coaching in his spare time and has mastered the art of working with so many women (and acting like he doesn’t love every minute of it.)

Jennifer Patterson: Sales. Specializing in paint booth sales and customer service. The newest member of our team, Jennifer has a gazillion post-it notes at her workspace. She loves talking to people, and you will enjoy her very southern accent! (She may also slip a ‘sweetie’ or a ‘Hun’ in there).

Jennifer at her desk
Bill Daliege: Problem solver. Parts orderer. Manual writer. Detail fixer. Has been with us 10 years and is familiar with the “vintage Eagle machines”. He loves to help you out …. just don’t touch his hat.

Sales posing
Michelle Duncan:
Michelle is the team’s cheerleader and coach. You’ll often find her dancing in the hallways, bringing in food for someone’s birthday or helping to solve a customer’s issue.

 

Gina Gilchrist: Gina is the smiling face you see if you come to see us. She always has candy in her drawer and gum in her pocket, so she’s a good friend to have. She’s been with us for 10 years and can assist in solving almost any issue!

Angie Brown:  She is the team’s fashionista and camera lover, and the camera loves her back!  She is the most cheerful and happy person on the team, and her awesome attitude is surely contagious. If you check inside her desk, you would see that she likes Lysol wipes and multiple packets of ranch … she also always has enough sugar to get her through the day.

Angie's snack stash

Not Pictured: Rosy Gonzalez: Our rock star sales and customer rep, based in Texas!

TOP 10 THINGS TO THINK ABOUT BEFORE ORDERING YOUR PAINT BOOTH.

When looking to buy a paint booth, there are a lot of factors to consider. It may seem overwhelming, but we’re here to help! Here’s our top ten things to consider when buying a paint booth. Considering these things will help you to determine what booth is right for you and will save you a lot of money and heartache by considering them BEFORE you buy your booth.

1. What are the dimensions of the building? We need to know the dimensions of the space you plan to put the paint booth. How tall are the ceilings?

2. What type of booth you are interested in? We have different styles of paint booths. From open-faced booths to large and enclosed truck booths. We have different air flow styles as well, from cross flow and side-down draft or semi-down draft or down draft … if you have a type or style you’re looking for, be sure to let us know. If you don’t know what type or airflow style would work best for you, no problem… our sales folks can help you determine the best booth to meet your painting needs.

3. What phase and/or voltage run through your building? We need to know the kind of power you have so we can make sure that your paint booth and/or your air makeup unit is designed to work in conjunction with it. Did you know that the majority of the time you can contact your power company and they can give you this information if you are unsure?

Packaged booth additions4. Do you need ductwork? Do you know how much ductwork will you need? One of the reasons we need to know the height of your building is because we need to determine how much ductwork is needed from the top of your paint booth straight out of the roof, plus some! In most states it is required that there is 6’ of ductwork exhausting up from the roof.

5. Are you adding heat to your booth? There are several benefits to decide on a heated paint booth. Heat makes it a more comfortable environment in the winter, but that is not why the majority of our customers decide to add heat. Sometimes, there isn’t enough airflow in the business to provide for the booth. (Click here to see if that applies to you). When you have a Sure-Cure AMU, you are able to significantly increase your production. You are able to paint, cure and cool in less than an hour, making your new booth the hardest working part of your business!

6. Have you contacted your city to find out what is required in your city or in your state? It’s important that you know before you order your booth what is required from your city or in your state. Find out what permits you will need and if there are special requirements, like and ETL-listed booth that you have to comply with. For example, if you have to have an ETL-listed booth, but you order a non-ETL booth, you will either have to order a new booth (that we offer already with ETL) or you will have to pay big bucks to have someone come and certify it. To be absolutely safe, you can always request that a fire marshal come and do a walk-through to advise you what you need to consider prior to ordering your booth.

7. Does your state require you to have fire suppression? It is extremely important to know the answer to this question so you can properly plan. Call your local authorities and get informed. We offer Fire Suppression systems from PyroChem or you may be able to provide a sprinkler system.

STE_SD1000WC8. Do you want your booth powered-coated booth? Not only will your booth be a lot brighter, but it will also stand out and have a professional look to it. See how our booths are powder-coated.

9. Get everything you need in one quick swoop. We offer light bulbs for all of the booth’s light fixtures, as well as the electrical wiring kits that your electrician will need to wire your booth. Get everything ordered and shipped to you to setup and start using your booth. Easily add a supply of intake or exhaust filters to your order so that when they need to be changed, you have them on hand.

10. What other features can I add to my booth? Is there something you want on your paint booth like drive-thru doors, a connected mixing booth or extra lights? One thing that Standard Tools and Equipment does well is our ability to produce custom paint booths. Our engineers can design a booth to fit your needs. If you want your booth taller, wider or brighter… just let us have the opportunity to design your booth for you.

Customer Pick Ups: What You Need to Know

One of our trucks with a shipmentYou’ve finally purchased that paint booth or lift for your business. You’ve decided that since you are close enough to Greensboro, North Carolina …. You will just pick up your order to save on shipping costs (plus, you want that extra $50 off that we’ll give you for picking it up.) We love customer pick ups.

We’re excited that you want to come visit us to pick up your order. We’re already looking forward to meeting you. But, before you come see us, make sure you have everything you’ll need to pickup your order and get on your way back home in a jiffy.

#1: MAKE SURE WE KNOW YOU’RE COMING. You can stop in and see us anytime during regular business hours, but if you are picking up an order, call before you come to allow us to get your equipment order ready for load up. If it’s a paint booth, we’ll need a little more time to verify that the booth will be completed by the date you would like to pick it up.

# 2: IDENTIFICATION. Upon arrival make sure that you have a form of identification, and stop at the front desk where our receptionist can verify your order. You’ll need to sign off on our customer pick-up form.

#3: PAYMENT. You may pay over the phone or you can plan to pay when you pickup your order. We accept cash, money orders and most major credit cards.

#4: SAY HELLO! We always want to put a face with a voice, so make sure that you ask for your sales rep so that we can thank you personally for purchasing from our company.

shipping departmentOur Shipping Department Would love to Load it Up for You!

#4: LOAD UP! You’ll be given instructions to pull up to our receiving dock where we will load you up. Make sure you bring the correct vehicle and straps to secure the equipment! If you don’t know what you will need, give us a call.

Patriot Equipment pickupIf you’re coming to pick up a lift, you will need to bring a trailer with straps to secure the equipment. We will be able to tell you how big the trailer needs to be if you call us first. For your safety, our lifts cannot be loaded onto a car, truck or SUV.

For picking up a paint booth, you will need to make sure you have a trailer, flatbed or box truck that will be able to handle the crate size and hold at least 5,000 lbs. Again, we will be happy to assist you in planning your pickup prior to coming.

Drive safe, we can’t wait to see you soon!

Powder coating offers brilliant white booths!

Powder coating is the fastest growing finishing technology in North America, representing over 10% of all industrial finishing applications. So what is a Powder Coated Finish?

Have you ever seen a really shiny and clean metal piece and wondered what type of paint it was? It was probably a powder coated finish, which is an advanced method of applying a protective finish to practically any type of metal. It’s a sprayed powder that is a mixture of finely ground particles of pigment and resin. Once sprayed, the item is ‘baked’ at a very high temperature to cure the smooth finish and leave it with a sleek and durable ‘skin’. Here’s an old filing cabinet that we powder coated yellow.

Powder Coated Finish: The Powder Coating process provides one of the most economical, longest lasting, and most color-durable finishes available for metal. Powder coated surfaces are more resistant to weather, chipping, scratching, fading, and wearing than other finishes. Powder coatings produce no drips, runs or sags. Edge coverage and coverage inside holes and nooks is exceptional. See the process from our Powder Coating production on this new blog. Continue reading Powder coating offers brilliant white booths!

How to determine if a make-up air system is required: It’s simple math

Anytime a paint booth is installed in a building, the amount of exhausted air must be a consideration.

For example, a booth exhausting 13,000 cubic feet per minute installed in a building measuring 50 x50 x 15 (37,500 cubic feet), the air will change every two minutes. This produces a negative pressure condition on the building that can cause safety issues. If the building is equipped with gas-fired unit heaters, the negative pressure condition can actually pull gas from the pilot valves and put raw gas into the room. NFPA-33 addresses this with a calculation.

NFPA-33 A.7.3 “If the volume of the room or building where the exhaust system is located is not at least equal to 20 times the volumetric capacity of the fans (three air changes per hour), then additional make-up air should be provided.”

Going back to the 13,000 cfm exhaust fan. 13,000 x 20 = 260,000 cubic feet. The room would have to be 110’ x 110’x 20’ (264,500 cubic feet).

The rule of thumb is to provide the same amount of air being exhausted with some adjustment in the unit to provide the customer with the proper pressure he requires. Some may want slightly more positive pressure while some may want a neutral pressure building.

Sure-Cure Air Makeup Unit
Sure-Cure Air Makeup Unit

Make-up air units can be placed outside or inside as long as the intake air is drawn from the outside. The control panels are mounted inside the building and can be interlocked to the paint booth to operate simultaneously. If you want more information on the Sure-Cure units from Standard Tools and Equipment, visit us online.

The ductwork is simple, the discharge duct should be equipped with a diffuser to help distribute air more evenly into the room.

If you have any questions, give us a call and we’ll gladly assist in determining if more makeup air is needed. 800-312-7488.

 

 

KNOW WHO YOU’RE DOING BUSINESS WITH

barneyOne of the benefits that the Internet has brought with it is the ability to find almost anything that you’re looking for from the comfort of your computer. No longer is location a barrier to doing business. Let me give you an example. Do you remember that big purple dinosaur from the 90’s, Barney?  Say you’re throwing a Barney birthday party for your soon-to-be-three year old, no longer do you have to drive to a zillion stores to see who carries supplies from that popular children show from 25 years ago. Now, you can hop on Amazon or Ebay, check out partycity.com or scoot over to Walmart’s site to order custom banners, posters, balloons and table clothes that have the big purple Dino on it. Within an hour, you can be done. Some of these products come from China (the Dinosaur is popular over there), some come from personal collections, and some are sold exclusively online for those searching for the hard-to-find supplies. Some of the sites you may choose to order from because you know of their business (everyone knows Walmart) and are familiar with them. But what if you have never heard of them or have no idea who they are? Would you still choose to do business with them? It’s hard to determine how genuine a business is when you are simply looking at their web site. When you are looking for a paint booth, you are looking at a large investment… not just some balloons or party décor. How can you decide if the company you’re looking at online is a legitimate business that will provide you a quality booth?

Here are some signs that you may want to pay attention to when shopping online.

Remember that anyone can get a web site and pay to show up on Google. Here are some results for “Paint booth” on Google.

NC paint booth Google search resultsA nice web site may be a good sign, but what is contained within that web site is even more important. Don’t be swayed with how “nice” a site is… but for the information they provide about themselves. When you search for a product on Google, remember that anyone can pay to show up in the ads … the one’s who show up in the organic results are the ones that are there because of the content they provide as well as the record they have proven to Google.

THERE IS NO PHYSICAL ADDRESS LISTED

This is a big giveaway that it is a company you may not want to do business with. When ordering anything online, it’s important to find out that it is a legitimate business before you give them payment information. If the company does not freely provide their location (actual address), business history and how their booths are made (and where they are made)…. I would go with a more established organization. Get a physical address and Google Image the map of it. A PO Box is not a physical address.  FYI- When you Google our address, this is what you see, our office and plant facilities…. with an actual brick-and-mortar location and cars in the parking lot.

4810 Clover Rd. MapquestA companies web site should include: where their booths are manufactured, where their booths are shiDistribution centerspped from, who is makes the booths, how long the business has been making booths, how many employees they have, etc.

Some competitors list several states that they have “locations” in… but in reality they are a distributor of a company that have storage warehouses in those locations. Some of these companies do not have any kind of brick-and-mortar location, although they present themselves to.

If you are shopping on a site like eBay or Amazon, make certain you know the company you are purchasing it from.

about us video captureNO PRESENCE ON SOCIAL MEDIA

Can you find their basic web site but nothing else? No Facebook page or YouTube account. No blogs to read. Remember that anyone can set up a basic web site, that doesn’t mean they are a legitimate business. Find a company that constantly posts blogs with useful information, post photos of client’s products and testimonials. Companies should be utilizing as many avenues as possible to tell you about their company and products. If not, perhaps you should ask, “why?”

FEEDBACK + REVIEWS

Every company has their share of upset customers, but if all you find online are customers that are complaining about their experience with a company…. It should be a red flag. You should be able to see both positive and some negative comments when you look at their reviews or scan their social pages.

PHOTOS OF ACTUAL PRODUCTS One of our paint booths with a car

We all want to see what the finished product looks like. Look for customer photos on their site or on their Facebook page. Drawings are the industry norm, but their social pages and blogs should provide images of what their booths look like after installation.

TYPOS AND ERRORS ON SITE 

Are there misspelled words or errors in the formatting? For example, instead of “14’W x 10’H x 24’D” does it read “14’0?wid? x 10’0?hi?gh x 24’0?deep”?

These are signs that the business is:

a)     Copying and pasting the information from somewhere else.
b)    Doesn’t take the time to really proof their site for accuracy. Make sure you do business with a company that pays attention to the details.
c)     English isn’t their first language, so perhaps they are located elsewhere.

WHO THEY ARE Our funny Holiday picture

You should know whom you’re doing business with. Can you easily find a name, or photo, of someone at the company, or the CEO? Are there photos of the employees posted on their Facebook? Are there email addresses or direct phone numbers? Is there an “About Us” portion of their site that tells you their mission and why they are passionate about what they do? All of these little details add up to give you the information you need to make an informed decision on whom you are doing business with.

We thank you for your trust and your business!

Baby Its Cold Outside!! — Air Makeup Units

A favorite song of the winter holidays is ‘Baby, Its Cold Outside’.  The crooners of the 1960s like Dean Martin, Andy Williams and Ann-Margret make this a fun song to hear.  The fellow in this song reminds his girl of all of the problems of a cold winter night as she keeps trying to talk herself into leaving.

As we are bracing for this “Arctic Blast” about to hit us on the East Coast, we’re thinking of all those painters that have to open the building doors when the spray booth is used … and Baby, Its Cold Inside Too!!

At Standard Tools, we make heated air makeup units that can be added to your current system.  Spray booths with intake plenums (or intake canopies) can be directly ducted to our Sure-Cure AMU system. Cross-flow or open-face booths can be supplied with Sure-Cure AMU systems designed to put heated air right into the building.

  • The Sure-Cure direct-gas-fired units can be heated with liquid propane or natural gas.
  • The units are ETL-listed to USA and Canadian safety standards and are designed to provide tempered air (for spraying) and up to 160-F for curing.
  • When ordering your unit, there are many options about power, layout and orientation.
  • Systems are available from 10,000 cfm to 26,000 cfm.
  • We offer ducting components and wiring harnesses.

The best part is that your unit can be built to your specifications and ready to ship to your facility in just a few weeks.

Stop opening the building doors to bring in the freezing air.  OSHA requires a permanent spray area to be at least 65-F.  Most coatings do not work well at colder temperatures, which can lead to poor quality and poor productivity.

Visit our website or call our Sales team for more information.

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