Wayne Piner, sales and parts specialist
Julie Surprenant, paint booth pro
Gina Gilchrist (on forklift), dedicated to great customer care
Michelle Duncan, Inspiring coach & cheerleader for the team (clipboard and pom-poms not pictured)
Angela Brown, committed to exceptional customer service
Fabiola Martinez, energetic sales and customer service professional, Español sales
Bill Daliege, sales rebel and equipment detail expert
Not Pictured: Rosy Gonzalez, Sales rock star and español sales
Two heated paint booths (including the Sure-Cure AMUs) and a paint mixing booth were loaded up on a flatbed, tarped and rolled out, heading to Illinois! In One day they will be off-loaded and begin to be installed! Can’t wait to see photos when this setup is complete!
Did you know that most customers can tell how a conversation will go by just the tone of your voice? It doesn’t take them long to know what kind of attitude and service they will receive from you.
When you work with customers over a call you have a whole new set of rules to follow. Body language goes away and the inflection in your voice takes over and becomes who you are to them. The Standard Tools Customer Care team, who works with the emotions in our call center every day, tries to be as personable and helpful as we can on the phone.
Inflection defined in the Oxford Dictionary states the modulation of intonation or pitch in the voice: “She spoke slowly and without inflection”. The sound your voice makes indicates your stress level, mood and intentions. It is the wave like movements of highs and lows in the pitch of your voice. Do you speak to your customers on the phone? Keep these tips in mind to offer a better phone presence: Continue reading Emotions in a Call Center – What the Tone of Your Voice is Saying
Treasure of the Sierra Madre is a movie released in 1948 with Humphrey Bogart. This movie is not rated as one of the best or most viewed, but it gave us a one liner that is often repeated. In the movie Bogart and his group, along with several other groups of ne’er-do-wells, are looking for a lost treasure of gold. One group tries to fool Bogart and his gang by acting as Mexican Federales (or mounted police). “If you are Federales”, asks Bogart, “where are your badges?” The bandit leader replies, “Badges? We ain’t got no badges. We don’t need no badges. I don’t have to show you any stinking badges!” Great line, but what does it have to do with spray booths? I feel like that is what customers say about exhaust filters for their booth. “Filters? We don’t need no exhaust filters.”
One of the main purposes of a spray booth is to capture overspray. You do not want it to exhaust on top of your building. Your co-workers do not want it deposited onto their vehicles in the parking lot. You neighbors do not want it on their property. The government does not look favorably on the overspray getting to the atmosphere, plants, soil or water. Continue reading We Don’t Need No stinking Exhaust Filters
In this photo, an installer has chosen to manifold three spray booth exhaust duct runs. (A manifold is a pipe or chamber branching into several openings.)
This layout probably looked great on paper and reduced the number of roof penetrations from three to just one.
Reality is such as nasty teacher. The static pressure (resistance to the flow of air) was greater in the top portion of the ductwork than in the spray booths. The ductwork downstream from the manifold point (above the joints) should be much larger than what is in the photo. The air ventilated out of one booth actually flows into its neighbor.
Our booths are designed to meet specific airflow needs and we design them with ductwork. The spray booths in the photo were designed to have individual exhaust ductwork runs; they were not installed according to the design or instructions provided by Standard Tools.
Manifolding of exhaust ductwork is allowed by NFPA-33 only if devices exist in the ductwork that detect improper airflow. The static pressure within the spray booth will change as the overspray builds up in the exhaust filters and as the obstruction within the booth changes (based on size and shape of parts in the spray booth). This can be very technical and overly-complex. The simple rule, and what Standard Tools recommends, is no manifolding of exhaust ductwork. Keeping ductwork simple is the least expensive and best performing strategy in the long run. We suggest that you install your booth, and your ductwork, according to our recommendations to ensure proper airflow within your booth.
Leading North Carolina paint booth manufacturer announces the big brother to their Sure-Cure® Air Makeup Unit Line
February 20, 2015 – GREENSBORO, N.C.—Standard Tools and Equipment Co. has been designing and manufacturing paint spray booths since 1997 and has built over 18,000 paint spray booths. In October of 2013, the company announced the release of their own air makeup unit (AMU), the Sure-Cure® AMU Ignite, available in 10K – 14K CFM with ETL certification.
Standard Tools and Equipment began 2015 with the release of the Ignite’s big brother, the Sure-Cure® AMU Inferno. Available in 17K – 26K CFM, it is also ETL certified and available for larger paint booths and truck booths.
Both units are designed, manufactured and sold by Standard Tools and Equipment from the Greensboro, North Carolina plant.
“The launch of the Sure-Cure AMU Ignite in 2013 was successful, we were selling units before we even announced the development. We got such positive feedback from our customers on our unit and our shipping times, that we got right to work designing the larger unit,” said Standard Tools and Equipment Co. CEO Michael Kestler. “We continue to offer products to our customers that meet our high standards of excellence at an affordable price. Our AMU line provides them a safe and reliable unit with all the bells and whistles included in the marketed price. With the addition of the Inferno unit, we can provide a unit for any size booth they may have.”
One of the gaps in the market that the company noticed was the extremely long production times in ordering an AMU. We could design, customize, build and ship a paint booth in less than 10 days but our customers were waiting months for their air makeup units, which were sourced out at the time.
After some research, Standard Tools and Equipment decided that they wanted to start developing their own units. They were determined to make their air makeup units safer and quicker … to meet the needs of their customer.
“We have built an extraordinary unit that can be built to the customer’s specifications, and shipped within just 2-3 weeks,” John Mauney, Director of Manufacturing at Standard Tools and Equipment Co. “We’re offering our customers the opportunity to be up and running quicker. We understand that they have a business to run and we want to help them do that.”
For Standard Tools and Equipment, that’s exactly how they began to make paint booths back in 1997. “We noticed a major need and as a player in the industry for many years, we already had all the right components to meet that need,” Kestler said. “We have used our experience to develop over 18,000 booths that are unsurpassed in performance and value for our customers.”
As one of the largest Paint Booth manufacturers in the United States, Standard Tools and Equipment Company pulled together everything they had learned over the last 15+ years to develop air makeup units. Safety was important as the company started to plan out how their unit would be different than others on the market. Many safety features complete this AMU, including flame failure reset, multi-service disconnect and a low-flame auto setting at the loss of power. Their units are designed to be the safest available on the market today.
For more information on the Sure-Cure AMU products, visit http://www.paint-booths.com/paint-booth-air-make-up-units/
Being based in North Carolina, we are right up the road from some pretty impressive furniture makers. “Furniture Market” is a HUGE thing around these parts and a lot of furniture makers use spray booths to apply the finish to their products.
Back in November, I had the great privilege to meet Tanya Miller at the Carolina Christmas Classic in our hometown, Greensboro, NC. She along with her husband Josh, own and operate Oak Craft Inc. out of Brockway, PA. They specialize in handcrafted red oak and cherry furniture that is made in many popular styles. I took a few pictures of the quality craftsmanship after visiting with Tanya at the show.
I first met Tanya over the phone in the spring of this year when she called inquiring about needing one of our paint spray booths for their shop, a furniture spray booth. During our conversation in April she shared that she would actually be in Greensboro for the Christmas Classic in November. I love getting to meet some of our customers face to face whenever I can and this was a great opportunity.
After admiring their beautiful kitchen tables and servers that they had on display (see pictures of those below), we talked a bit about the furniture spray booth she purchased and how it was working great for them. She was kind enough to share her pleasure in doing business with us and especially how easy it actually was to get the booth chosen, delivered and installed just like we promised. A satisfied customer encourages us in our mission.
We exist to deliver excellence to the automotive and painting industry…every customer – every product – every day.
Everyone who has been around Standard Tools long enough has heard us say over and over, our booths are so easy to install…. they are designed to be installed by the end user! This saves our customers thousands of dollars. It just takes 2-3 guys a couple days. That’s right, most of our customer’s install their own booths.
However, if you would like to have a booth professionally installed…. we have a network of installers all over the United States and Canada that we can refer you to.
Here’s one of our Installers, Willie, who has installed thousands of booths — all different make and models — and why he would buy a booth from Standard Tools.
I have heard the phrase imitation is the sincerest form of flattery many times throughout my life thus far. Today, I spoke with a new customer, who had reached out to us for pricing on a new spray booth for his growing business. He mentioned in our conversation that he had a buddy down the road who bought one from us years ago and was thrilled with it. Based on this word-of-mouth testimony from one buddy to another, this guy did not even bother to look anywhere else … he just picked up the phone and called us. Word-of-mouth is a pretty sincere form of flattery too…. and we want more of it. Read on to see how you can help.
Testimonials are the best form of advertising to us at Standard Tools. What better way to decide on what product to buy than to read how much others love it? Now, I understand that price plays a big role in a person’s decision when it comes to buying equipment… but if your buddy has one and he is thrilled with it… is price alone really the deciding factor? Something to think about anyway.
If imitation is the sincerest form of flattery and testimonials are the best form of promotion, then a product photo of the equipment in use in a shop are the best way for us to show off our products. Who doesn’t love to see some equipment being used? (Most of the time, the photos also have some pretty cool cars to show off as well).
If you have a piece of our equipment in your shop and you want to share a photo with us, along with a brief testimonial, we would love for you to send it our way so we can share on our social media sites!
If your photo is used, we will send you a great big thank you and a little surprise for giving us your time, testimonial and photo. So, if you have a paint booth, automotive lift, frame machine or tire equipment … send it to us.
Here are the details to include in your email to Katm@standardtool.com
Subject Line: Customer Testimonial
Your Name and Business Name
Your City and State
Product You Have?
What do you use it for?
Why Do You Like It?
Would You Recommend it? Why or Why Not?
Please make sure that any junk or trash is removed prior to taking the photo, it helps make a better photo. That’s it!