It’s early Wednesday morning and I am just settling into my desk, big ole’ cup of coffee in my hand and looking out the window hoping I will soon see a few snow flakes. As I start to sort through emails and check voicemails, I hear a big BRRRRRRRRING! It’s my computer letting me know that a customer is online and wanting to chat!
So, I start my morning assisting a customer on our paint-booths.com site looking to get a heated booth. In this cold weather, I can’t blame him! We chatted for a few, and were able to get him a quote quickly, while we both had our coffee.
We have recently added the “Live Chat” option to our web sites (www.paint-booths.com and www.toolsusa.com). Don’t worry- it’s not Skype or a video chat — we can’t see you sitting there in your PJ’s (thank goodness). While we are still getting used to communicating with our customers online, it’s great for our customers to quickly ask a question or request a shipping quote. We also love it when our customer’s just stop by to say hi. Look for the Bright Aqua Button on the left side of our site. (See Image)
THE ABILITY TO MEET YOU ONLINE HAS ITS PERKS.
We’re able to share links with you easily and send you directly to where you are looking to go. Looking for our most popular heated booth? We would simply tell you to check out our SD-1000 Here (Which also happens to be on sale this week lucky for you).
Live Chat is just one way of connecting with us. You can contact us by phone, fax, email or in-person. We want your business… but more than that, we want to assist you in getting the information you’re looking for. You may even be seeing the button right now, as you’re reading this blog…..
If you haven’t already experienced a “Live Chat” session with us, please head over to our site and click LIVE CHAT! Remember, if it’s outside our regular business hours, Live Chat will not be available because there’s no one to answer the BRRRRRRRRING!
Sales & Customer Service