Shipping and Return Policy
Terms of Sale
Standard Tools and Equipment Co. ships products FOB factory. Title passes to customer when product leaves our dock. All shipments must be inspected immediately upon receipt. Customer is responsible for notifying our customer service department of concealed damage or shortages.
Supplied equipment may vary from photos.
Shipping
Standard Tools and Equipment Co. uses common carriers, Fed Ex Ground, UPS and independent freight haulers for shipping (we do not own trucks).We negotiate the most competitive freight rates possible and pass these savings along to our customers. We make every effort to minimize freight charges to our customers and provide for timely delivery. Call our Sales Department at 1.888.312.7488 for a specific freight quote.
Most items in stock will ship the same day or next day.
Delivery and Unloading
Customer is responsible for unloading shipment
Carriers have restrictions on delivering to residential addresses and may require pick-up at freight terminal. Certain products, such as paint booths, will require a fork-lift or roll back wrecker to unload. It may be advantageous in some cases to ship to a freight terminal where the terminal personnel will unload the product and load it onto the customer's trailer or truck.
We cannot advise customers of exact time of delivery as we do not ship on our own trucks. We do give our customers an estimated time of delivery and provide them with tracking information.
Watch our Unloading Video.
All shipments must be inspected immediately upon receipt
For your protection, any external damage must be noted on the bill of lading at the time of delivery in order to qualify for a claim against the freight carrier. Concealed damages must be reported to the freight company within three days of delivery. It is the customer's responsibility to file for damage claims against the freight company.
Shortages/missing parts must be reported to Standard Tools and Equipment Co. customer service within seven days of delivery. For paint booths only, customers have 30 days to report shortages/missing parts.
Installation
Standard Tools and Equipment Co. has a nationwide network of independent installers for our paint booths. Please call our sales department at 1.888.312.7488 for an installer in your area.
Warranty
Standard Tools and Equipment Co. has a one year warranty for parts on all of our products. Some of our products may be covered by extended warranties: please consult with our sales department for specific product warranties.
Our warranty covers parts and does not include labor.
Defective items may be returned if covered by warranty provided the customer has been issued a return authorization number by our customer service department. The customer may opt for a refund or a replacement. Refunds will only be issued upon return of defective item. Standard Tools and Equipment Co. will bill customer for replacement parts and issue a credit if the defective item is covered by warranty and received at Standard Tools and Equipment Co.
Standard Tools and Equipment Co. will cover freight charges associated with warranty items provided that a return authorization number has been issued to customer by our customer service department and we receive back the defective item.
Returns
Customers may return any stock item (no custom manufactured items) that is unused within 30 days of purchase. If the item is returned and is unused (in new condition), customer will receive a full refund. All freight charges related to this return will be the responsibility of the customer.Customer must contact customer service at 1.888.312.7488 for a return authorization number.